Refund Policy on Assisted FSBO Listing Packages

There is no upfront cost for Base Assisted FSBO customers, as we collect our listing fee upon closing. Optional add-ons such as our Listing Expedite Service and Custom Update Requests are non-refundable once processed.

If you are a Core or Professional customer, the upfront portion of our listing fee is non-refundable once your professional media appointment takes place.

Should you wish to temporarily delist and re-list during the original 12 month listing term, you must pay our listing closing fee upfront. This is non-refundable.

Refund Policy for StreetEasy Featured Listings

StreetEasy does not provide refunds once a featured listing package is purchased. We are therefore unable to offer any form of refund once we feature your listing, even if the the featured listing period itself has not elapsed. Learn more about StreetEasy featured listings here.

Refund Policy for a la Carte In-Person Services

You can cancel and receive a refund before your appointment has been scheduled (i.e. any in-person service such as professional photography) or before work has begun on your order (i.e. virtual staging).

Please note that a 3.5% cancellation fee applies because PayPal still charges a non-reversible processing fee even when an order has been refunded.

If you wish to cancel after your appointment has been scheduled, you can still receive a refund up to 1 business day prior to the appointment or before work has commenced on your order, subject to the 3.5% cancellation fee previously mentioned.

Kindly note that a $100 fee applies for any cancellations or rescheduling requests for in-person appointments made with less than 24 hours’ notice.

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