You can cancel and receive a refund before your appointment has been scheduled (i.e. any in-person service such as professional photography) or before work has begun on your order (i.e. virtual staging). Please note that a 3% cancellation fee applies because PayPal keeps its payment processing fee even when an order has been refunded.
If you wish to cancel after your appointment has been scheduled, you can still receive a refund up to 1 business day prior to the appointment or before work has commenced on your order, subject to the 3% cancellation fee previously mentioned.
Kindly note that a $100 fee applies for any cancellations or rescheduling requests for in-person appointments made with less than 24 hours’ notice.