You can cancel and receive a refund before your listing has been uploaded and within 2 business days of your purchase. Please note that a 3% cancellation fee applies because PayPal keeps its payment processing fee even when an order has been refunded.

If you wish to cancel after your listing has been uploaded or after 2 business days of your order, we can only issue a refund, subject to the 3% cancellation fee mentioned previously, if your listing has not been uploaded to the REBNY RLS or OneKey MLS within 5 business days.

You can cancel and receive a refund before your appointment has been scheduled (i.e. any in-person service such as professional photography) or before work has begun on your order (i.e. virtual staging). Please note that a 3% cancellation fee applies because PayPal keeps its payment processing fee even when an order has been refunded.

If you wish to cancel after your appointment has been scheduled, you can still receive a refund up to 1 business day prior to the appointment or before work has commenced on your order, subject to the 3% cancellation fee previously mentioned.

Kindly note that a $100 fee applies for any cancellations or rescheduling requests for in-person appointments made with less than 24 hours’ notice.