Is Hauseit locally based in New York?
Hauseit was born in NYC and knows the New York real estate market inside and out. Since our founding in late 2014, we’ve listed hundreds of millions of dollars worth of properties in the New York City market alone. We are proud to be the largest reduced broker commission platform in NYC by listings, deal experience and number of partner agents. We have helped New Yorkers like you save money on home sales with listing prices of anywhere from $100,000 to $20,000,000 plus. We’ve since expanded to the Hudson Valley and Long Island and have helped our fellow New Yorkers in these areas save millions in broker commissions as well.
What areas of New York do you cover?
We’ve helped home sellers in the greater New York metro area save millions of dollars in commissions since we opened our doors and pioneered the Agent Assisted FSBO model in 2014. We cover all five boroughs of New York City through the REBNY RLS. We cover the Hudson Valley counties of Westchester, Bronx, Orange, Putnam, Dutchess, Ulster, Rockland and Sullivan as well as the Long Island counties of Nassau, Suffolk and Queens through the OneKey MLS.
Please note that our professional photographers are only able to travel within NYC; therefore, our Core and Professional Plans are only available for properties located in NYC.
Where will my home be listed?
Your property will be listed according to industry standards on public websites and broker databases that are locally relevant for New York. If your property is located in New York City, it will be listed on the REBNY RLS plus locally relevant websites such as the New York Times and StreetEasy as well as nationally relevant websites such as Realtor.com.
If your property is located in the Hudson Valley or Long Island, it will be listed in the OneKey MLS and all automatically syndicated sites such as Realtor.com, Zillow and Trulia.
This comprehensive listing syndication is automatically done once your listing is uploaded. In fact, we use the same systems as other brokers who would charge you 6% in commission for the same service. Curious to learn more? Check out our forum thread on listing syndication and marketing exposure through Hauseit.
Which MLS should I choose for Manhattan?
Manhattan is technically covered by both the REBNY RLS as well as the Hudson Gateway MLS (now part of the OneKey MLS). However, for all intents and purposes the REBNY RLS is the de facto MLS in most of NYC, and especially so in Manhattan where REBNY is based. You’ll only need the REBNY RLS anywhere in Manhattan.
Which MLS should I choose for Queens?
Queens is covered by both the REBNY RLS as well as the Long Island MLS (now part of the OneKey MLS). We recommend using the REBNY RLS in neighborhoods closer to Manhattan such as Long Island City. Neighborhoods that are further out in the borough such as Flushing or Kew Gardens should utilize the OneKey MLS.
Which MLS should I choose for the Bronx?
The Bronx is covered by both the REBNY RLS as well as the Hudson Gateway MLS (now part of the OneKey MLS). We recommend using the REBNY RLS in neighborhoods closer to Manhattan such as Riverdale. Neighborhoods that are further out in the borough such as Pelham Bay or Parkchester should utilize the OneKey MLS.
How will my listing appear?
Your listing will appear no differently than any other listing marketed by a broker in your building or neighborhood. Depending on the plan you’ve chosen, your listing broker will either be Hauseit® or one of our partner brokerages. You can check out our listings on any 3rd party real estate search website.
Our partner brokers are all locally based, well established, traditional brokerage firms. Under the Professional plan, your listing will be mixed in with the normal commission listings of our partner brokers. As a result, because other agents can only see the commission that is being offered to them, no one will know that you’re getting a better deal.
How much could I save on my home sale?
You can save yourself the entire 6% typical real estate agent commission if you find a direct buyer through our service. If you decide to sell to a buyer who is represented by an agent, you would only owe the buyer’s broker the commission you chose to offer in the MLS (RLS for NYC customers) at closing.
You do not owe us nor our partner brokers any commission for listing your property. This means you will either owe 0% in commission or only the buyer broker commission at closing. For example, if you offered 2.5% to buyers’ agents in the MLS, you will never owe more than 2.5% in commission at closing.
How much commission should I offer buyers' agents?
The typical buyer agent commission is half of the 6% in commission that a traditional seller pays, or 3%. While offering a full commission will attract the maximum amount of attention from buyers’ agents, you can also get away with offering 2.5% in commission without hearing complaints. The buyer agent fee you choose to offer is up to you, but we recommend offering something market rate so you can attract the attention of the 90% of buyers who are represented.
Will I need to sign a listing agreement?
Yes. You will be sent an e-listing agreement by our support team after you’ve submitted your listing details and completed your payment. If you’ve submitted your listing details after business hours, then a listing agreement will be sent to you for e-signature the next business day.
If you’ve purchased our Base or Core package, then your exclusive listing broker will be Hauseit. If you’ve purchased our Professional package, then your exclusive listing broker will be one of our partner brokers.
Remember that the MLS, RLS and many 3rd party websites will only accept exclusive sales listings, meaning only one broker exclusively lists the property for sale.
As a result, we are unable to accept alternative listing types or offer edits to our agreements, which are already heavily edited in your favor.
Who are your partner brokers?
Our partner brokers are some of the most reputable and highly experienced real estate brokers in New York. None of our partner brokers openly discount their services because doing so would not only be embarrassing but also damage their working relationships with other brokers and harm their brands. As you can imagine, no serious brokerage firm would appreciate having their identities revealed on a website that advertises reduced commission services. As a result, we cannot provide lists of our partners nor can we give you example listings which would reveal their identities. Customers who have signed up will know which of our partner brokers they have been paired with once our team has circulated a flat fee agreement for e-signature.
How will I receive inquiries?
Our teams employ front desk secretaries who answer phone calls and take messages during normal business hours. Messages, emails, texts and automatically transcribed voicemails relating to your property are relayed to you promptly and within a commercially reasonable amount of time. The phone number associated with your listing will be either our number or the main office line of one of our partner brokers. For obvious reasons, it is not possible to change your listing broker’s main office number to your phone number unless you wish to become the listing agent for all of their listings. All kidding aside, the level of responsiveness of our partner brokers is leagues ahead of industry standards where full commission listing agents don’t have any obligation to keep their seller updated.
How are showings scheduled and handled?
Once we or our partner brokers loop you in on an initial inquiry, our responsibilities end and it’s up to you to take it from there. As an Agent Assisted FSBO seller, it’s up to you to schedule viewings, attend showings, negotiate offers and manage the contract to closing process. We recommend having an experienced real estate attorney guide you through the NYC closing process.
How should I represent my role?
You can always explain to buyers and buyer’s agents that you are taking an active role in your home sale as the owner. You never need to obfuscate your identity. With that said, there’s no need to reveal the specifics of your private listing arrangement to other brokers. Remember that other brokers can only see the commission offered to them in the MLS (RLS in NYC) and your listing is identical to theirs.
For buyer agent inquiries, we recommend focusing on scheduling a showing vs flaunting your status as the owner early on. There’s simply no upside to bragging about your advantageous listing arrangement. Not only might it confuse buyers’ agents who are focused on getting their client in to see your apartment, but it can also be embarrassing for our us and our partner brokers.
If an initial showing leads to something more substantial, it’s okay to explain that you’re taking an active role as the owner because your broker is busy. Just remember that it’s quite common for sellers who are paying full commission to cover showings if their broker has another showing or is on vacation.
In our Professional plan, our partner listing brokers are Principal Brokers or other very senior brokers at traditional firms, so it’s reasonable to expect that they will not be available to personally handle every listing. To learn more, read our comprehensive guide on how to deal with buyers’ agents in NYC.
Will other agents try to poach me as a seller client?
Sellers utilizing our Professional plan will receive a dramatically reduced level of harassment vs traditional For Sale By Owner sellers. That’s because your listing will appear as a traditional, full-service listing to other real estate agents. Furthermore, other agents can only see the commission that’s being offered to them so there’s no way for them to know that you’re getting a better deal. In contrast, traditional For Sale By Owner sellers are easily identifiable and are the target of constant solicitation and harassment by agents looking to get their next listing.
How do I get started?
Submit your listing details to get started. We have separate listing submission forms for the REBNY RLS (NYC) and the OneKey MLS (Hudson Valley and Long Island). Please choose a Hauseit® Assisted FSBO listing package at the end of the listing submission form and complete your purchase. We’ll then send you a listing agreement that you can conveniently e-sign with your smartphone. You can cancel the listing agreement anytime and you will not owe our partner broker anything more for listing your property. After the listing agreement is signed, please allow two business days for your property listing to fully syndicate to all real estate portals.
If you’ve selected our Professional plan, your home will appear as a traditional listing by an established, local real estate brokerage and you will begin to receive inquiries. Just remember when dealing with buyers’ agents in NYC that no one needs to know you haven’t paid full commission.
Don’t have everything ready yet? You can always save a partially completed listing submission form to complete later. Please note that new orders are uploaded within 2 business days after you’ve submitted your listing details, paid and e-signed the listing agreement. If you wish to have your listing uploaded at a specific date in the future, please only complete your order once you are ready to list. You can always make updates to your listing on our website after your listing is live.
How long does it take to get my listing up?
Once you have submitted your listing details, paid for a listing package and e-signed the listing agreement, our support team will upload your listing during regular business hours to the MLS (RLS for NYC customers) and your listing will automatically syndicate to 3rd party websites within 2 business days.
If you’ve ordered our Core or Professional plan, then our support team will know to wait until your professional media is ready before uploading your listing.
If you’re going with our Core or Professional plan, our support team will send you this online calendar to choose a time for your photography appointment after you’ve completed your purchase.
Can I use my own photos?
Yes, as long as they are professional grade photographs, meaning photographs that have been taken with professional equipment, adequate lighting, etc. Professional photographs are very affordable and can be ordered a la carte here.
Please note that we cannot accept orders with unprofessional photos, i.e. photos taken with your phone’s camera, crooked photos with poor lighting etc. Not only will amateur photos dramatically hurt your chances of selling your property for the highest price, but they also damage the reputation of Hauseit® and our partner brokers.
Am I allowed to cancel before the listing term expires?
Yes. You may discontinue the service at any time, although we strongly encourage you to utilize the full listing term. The average time it takes for new listings to go into contract in NYC as of this writing is approximately 4 months. This estimate does not include the additional two to three months on average it takes to “close” on a transaction once you’re already in contract.
Furthermore, the average “days on market” for listings above $2mm is significantly higher than 4 months. It can take a year or more to sell certain properties above $5mm or very unique listings at lower price points. Even if there is nothing wrong with your pricing, photography and general marketing strategy, cancelling prematurely will likely not give your listing enough time, statistically speaking, to find a buyer.
Prior to listing, we strongly encourage you to research the average days on market for comparable listings in your area. Assuming you’ve priced your property in line with comps and you have professional photos and a floor plan, you should set expectations for similar performance when it comes to the timeline for going into contract with a buyer on your own listing. Keep in mind that general market conditions can change rapidly, so it’s always possible that your listing will take longer (or take even less time) to go into contract compared to recently sold comps. Overpricing your listing and/or using amateur photos may result in significant underperformance when it comes to the expected timeline for finding a buyer.
The nominal flat fee payable upfront entitles you to up to 6 months of listing time, however it is non-refundable in the event you opt for early termination. You may temporarily delist and relist one time during the contract term at no charge. A new listing package must be ordered if you decide to relist after the expiration of your original contract term or if you decide to temporary delist and relist more than once during the contract term.
How often should I host open houses?
You should host open houses every weekend. It’s critically important to show your property as often as possible, especially early on in your listing. Make your weekends free for Saturday or Sunday afternoon open houses and try to accommodate as many private showing requests as possible. Remember, most buyers will only make an offer if they’ve had a chance to view your property.
Don’t have time to manage an open house? We’ve got you covered. Hauseit’s partner brokers can run your open house for a flat fee. There are no other fees, commissions or any hidden charges. Pick open house dates when you submit your property information or give us at least 3 business days notice when you schedule your open house through our listing update form. Simply reply to your Rent an Open House Agent order confirmation email to specify which open house you’d like our partner agents to manage for you.
At your open house, our partners may bring property fliers and complimentary refreshments and will greet guests, answer questions and manage and deliver a sign-in sheet to you after the event. Our partner brokers will show up 10 minutes early to learn more about your property, then you are free to leave and let them take it from there.
Note: All open house services are dependent on availability and not guaranteed. Availability is limited for regions outside of New York City.
What happens after I accept an offer?
With your home now receiving maximum exposure and assuming you’ve taken professional photographs and priced your property correctly, you’ll start seeing inquiries and offers roll in. Decide to sell to an unrepresented buyer? Great, you’ll pay zero percent in broker commission.
What if the best bid comes from an agent representing a buyer? Pay only what you chose to offer to buyers’ agents in MLS (RLS for NYC customers). You are free to sell to anyone you choose or no one at all, your call.
What next after you’ve accepted an offer? The next step is to prepare and send a deal sheet to both attorneys and the buyer’s agent (if applicable). We recommend scheduling an introductory 30 minute consultation with one of our experienced real estate attorneys. Ask any legal questions you have and learn more about the step-by-step NYC closing process, from timing to costs. If you’re selling a co-op and the buyer doesn’t have a broker, you may need to guide the buyer through the co-op’s purchase application and co-op board interview.
How do I update my listing?
For all requests, changes or updates to your listing, please use the listing update form on our website to create a new support ticket. This form can be found under the “Account” menu bar on our website. Please do not reply to our support team by email to request additional changes or edits as that inbox is not monitored. All additional edits or updates must be made by submitting a new listing update form. Thank you in advance for keeping the number of your requests reasonable so we can continue keeping this feature free for all customers.
Can you customize my listing on various websites?
Unfortunately neither we nor our partner brokers have any control over how third party websites choose to display information after they’ve received the data feed. This means we cannot take custom unit or building amenity requests, requests to change listing or building history, requests to change public records or other data aggregated by third party websites nor any other custom requests on how your listing is displayed on third party websites.
Did I receive any inquiries today?
We understand that it may be tempting to ask this question, especially in a slow market. Please rest assured that inquiries will be relayed to you in a commercially reasonable manner by our front desks. Voicemails and texts are automatically transcribed and messages are taken during business hours by receptionists and other front desk personnel. If you’re not getting enough traffic, please consider realistically pricing your property and ordering professional photography.
Are inquiries relayed instantly?
No. Calls, text messages and email inquiries are received by our front desk staff or the front desk staff of our partner brokers and relayed to you during normal business hours within a commercially reasonable amount of time. Front desk personnel will make reasonable efforts to pick up all incoming calls, but this may not be possible during periods of high call volume. Voicemails are automatically transcribed and anything pertaining to your listing will be forwarded to you.
Our partner brokers are principal brokers or otherwise very senior managers at their brokerage firms and do not personally handle inquiries, listing updates or anything else related to your listing. As a result, please resist the temptation to ask the heads of our partner brokerages whether they can double check their inbox to see if they’ve received an inquiry for your flat fee listing.
For the avoidance of doubt, inquiries cannot be relayed to you instantly because your property is listed by either Hauseit® or our partner brokers, which means our executive assistants and receptionists must relay inquiries to you once received. Our secretaries will make reasonable efforts to relay inquiries to you promptly, but if you need inquiries to be relayed to you instantly, “within minutes or seconds,” late at night or anything else unfeasible, then this is not the service for you.
Why aren't discount brokers and For Sale By Owner listings more common?
Savvy home sellers know that there’s no such thing as a free lunch. There’s a reason why everyone isn’t selling For Sale By Owner and skipping brokers altogether. That’s because 90% of all home buyers are represented by agents who are loathe to show homes listed FSBO. Why would a buyer’s agent do more work negotiating a FSBO commission agreement for each property plus risk disintermediation when 97% or more of all inventory is properly co-broked in the MLS?
So how can sellers save on commission plus receive full buyer exposure without risking their sale? By signing up for an Agent Assisted FSBO with one of our brand name partner brokers who never openly discount their services. As a result, our traditional partner brokers have great working relationships with the real estate community which means you’ll never have to worry about other agents treating them or you any differently. Work with the best for less!
Do you offer any reduced commission full service listing options?
Yes. Busy sellers who don’t have time to do it themselves can still save by listing with a reputable, full service real estate brokerage in New York for just a 1% listing fee.
Our partner brokers are some of the most experienced real estate brokers in New York. Come see for yourself.
Professional Pricing Analysis and CMA
Professional Photography and Floor Plans
Comprehensive Listing Syndication
Professionally Managed Open Houses and Private Showings
Offer Screening, Negotiation and Broker Consulting
Coop Board Application and Closing Assistance
Why would your partner brokers work for less?
With 50,000 licensed real estate agents in the NYC metro area alone, there’s no doubt that there’s plenty of excess capacity in the industry. Even the most connected of agents will always be open for new business.
Regardless of the commission structure, new listings are always beneficial to brokers for a variety of reasons. For example, more listings mean more brand prestige and an easier time of attracting new recruits and clients. New clients might generate additional referrals and reviews and so on.
However, traditional agents will never sacrifice their ability to earn full commission by openly discounting their services. Why would they permanently haircut their ability to collect 6% in commission by becoming a discount broker? Considering that the vast majority of business for traditional brokers comes from referrals and networking, permanently reducing one’s pricing makes zero sense for experienced brokers.
That’s where we come in. Experienced, traditional brokers can connect with discerning customers who would have never paid full commission in the first place. Consumers who do their research get to save on commission while traditional brokers get new clients without compromising their reputations or their ability to charge full commission elsewhere.
Is Hauseit available outside of New York?
No. Although we are exploring ways to expand our coverage, we are currently focused on serving our customers in New York.
Does Hauseit offer a rental listing service?
We do not offer a flat fee MLS rental listing service because of additional marketing costs specifically related to rentals. For example, StreetEasy currently charges brokers $6 per day per rental listing, which adds up to $1,080 over a standard 180 day listing term. If you are interested in paying this non-refundable surcharge upfront on top of our flat fee, then please email us and we may be able to customize a solution for you.
Can I call and email for advice?
In order to make this service essentially free for all customers, we are unable to make exceptions and provide free advice, email support and phone calls of any type. If you would like additional help, please either consult your attorney or check out our flat fee phone support and broker consulting packages. If you simply don’t have time to read any of this, our partner brokers may be able to work with you on a Full Service for 1% basis.
What if I have more questions?
All of your questions can be answered by watching our detailed Agent Assisted FSBO Training Videos and checking out the Hauseit customer support forum. If you still can’t find an answer to your question, please post your question on our forum and someone from the team or real estate community will get back to you.
This service is designed for sellers who are independent minded and open to figuring things out themselves. If you would like personal support throughout the process, please consider our Full Service for 1% listing service instead.
Do you accept difficult customers?
We connect discerning buyers and sellers with experienced, traditional partner brokers who are willing to discreetly reduce their commissions. Real estate brokerage is a highly personalized service with inherently limited availability, meaning that businesses must carefully choose whom to work with. This is especially true since our partner brokers are taking a significant haircut in commission to work with you. As a result, we cannot force our partner brokers to work with a difficult customer who has an unreasonable level of expectations for a flat fee listing. Your order will be refunded in full if none of our partner brokers are available to work with you.